778go Privacy Policy

Effective Date: January 1, 2026 | Last Updated: May 2026

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 778go ("778go," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the 778go online casino platform available at 778go.one, including any associated mobile applications, features, and services (collectively, the "Platform").

778go is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account on the 778go Platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.

This Policy applies to all personal data collected through the Platform, whether provided directly by you, collected automatically through your use of the Platform, or obtained from third-party sources. It does not apply to third-party websites or services that may be linked from our Platform.

2. Information We Collect

778go collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communication, transaction notifications, support
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, service optimization
Usage Data	Games played, session duration, betting history, login timestamps	Responsible gaming monitoring, personalization, analytics
Verification Documents	Passport, driver's license, national ID, proof of address	KYC compliance, age verification, anti-money laundering

2.1 Information You Provide Directly. We collect information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

2.2 Information Collected Automatically. When you access the 778go Platform, we automatically collect certain technical and usage data through cookies, log files, and similar technologies. This includes your IP address, device identifiers, browser type, pages visited, and session activity.

2.3 Information from Third Parties. We may receive information about you from third-party identity verification providers, payment processors, and fraud prevention services. This information is used solely to verify your identity, process transactions, and maintain platform security.

3. How We Use Your Information

778go uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your 778go player account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide you with access to games, process your deposits and withdrawals, and deliver the core features of the 778go Platform.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, PAGCOR requirements, anti-money laundering (AML) laws, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Communications: To send you transactional notifications, account alerts, and — where you have consented — promotional communications about 778go offers and games.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 778go Platform.

4. Legal Basis for Processing

778go processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving promotional communications.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to provide you with access to the 778go Platform and its services.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including PAGCOR requirements, AML obligations, and tax reporting requirements.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

5. Cookies and Tracking Technologies

5.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 778go Platform. They help us recognize your device, maintain your session, and understand how you use our services.

5.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.

5.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 778go Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the service.

6. Sharing and Disclosure of Your Information

778go does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal information in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, IT infrastructure providers, and customer support platforms. All service providers are bound by data processing agreements requiring them to protect your data.
• Regulatory Authorities: We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law or regulation.
• Law Enforcement: We may disclose your information to law enforcement agencies where required by a valid court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 778go's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: We may share your information with third parties where you have given your explicit consent to such sharing.

7. Data Retention

778go retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected through cookies and log files is retained for a maximum of thirteen (13) months.

When your personal data is no longer required for the purposes for which it was collected, or when the applicable retention period has expired, 778go will securely delete or anonymize your data in accordance with our data disposal procedures.

8. Security of Your Personal Data

778go implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the 778go Platform is encrypted using TLS protocols.
• Access Controls: Access to personal data is restricted to authorized 778go personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Storage: Personal data and financial records are stored on secured servers with restricted physical and logical access controls.
• Regular Security Audits: 778go conducts regular security assessments and vulnerability testing to identify and address potential risks to your data.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 778go will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While 778go takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 778go:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data that 778go holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that 778go holds about you.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 778go has violated your data privacy rights.

To exercise any of these rights, please contact our Data Privacy Officer using the contact details provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days of receipt.

10. Children's Privacy

The 778go Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 778go does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 778go Platform or provided us with personal data, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

778go reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.

The updated Policy will be posted on this page with a revised "Last Updated" date. Your continued use of the 778go Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 778go, please contact our Data Privacy Officer:

Data Privacy Officer, 778go

Email: privacy@778go.one

Support: support@778go.one

Website: 778go.one

We are committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).

This Privacy Policy was last updated in May 2026 and supersedes all previous versions. By continuing to use the 778go Platform, you confirm your acceptance of this Policy.